Ring Shared Users Not Working (10 Easy Fixes)

Ring Shared Users Not Working

Are your Ring Shared Users not working? Don’t worry, you’re not alone! This post explains why your Ring Shared Users not working and the common causes. You’ll also learn how to fix the Ring Shared Users not working issue yourself.

However, some users have reported that the Ring shared users not working for them. The shared devices are not visible on their app, or they are not receiving notifications from them. Having your home monitored by shared users may be frustrating, especially if you depend on them.

If you are facing a ring shared users not working issue, don’t worry. There are a few possible solutions that you can try. This article will show you how to fix Ring shared users not working in 10 easy steps. Also, we’ll answer some frequently asked questions about Ring add users.

Quick Fix:
If your Ring Shared Users not working on the Ring app, you may need to:
◙ Verify that you are the device owner.
◙ Update the Ring App.
◙ Restart the Ring App.
◙ Verify that your email address is correct.
◙ Log out and re-login to your account.

Why is Ring Shared Users Not Working?

The first thing you need to know about the reasons behind Ring shared users not working is why they are not working. There are several reasons why the Ring shared users not working properly. These are some of the most common:

  • Ring app-related issues. There may be minor issues within the Ring application that affect Shared User functionality, so force quitting the app may help. There may be a bug or glitch in the Ring app when you face the Ring shared users not working issue. The latest version of the Ring app can fix these issues and improve its performance.
  • Ring device offline: If your Ring Doorbell or Ring camera offline, your Ring shared users not workingYou can check the device’s status in the Ring app’s Device Health section.
  • Device owner issue. The only person who can share access with others is the owner of the Ring device. Your app will not be able to see or control the device if you are not the owner.
  • Incorrect Email: When sharing access to your Ring device, you must enter the email of the person you want to share it with. You will not be able to invite or accept the person if you enter the wrong email address.
  • You logged out of the Ring App: You will lose access to your shared devices if you log out of your Ring account. Use the same email address and password you used to accept the invitation to log back in.
  • Internet issues: A poor or unstable WiFi connection can interfere with Shared User functionality. To solve the Ring shared users not working issue, ensure that your Ring camera is connected to your WiFi network with a strong and stable connection.
  • Temporary server issue. Occasionally, Ring servers go down or undergo maintenance. The Ring app and shared user function may be affected by this. Until the servers are back online, you may have to wait a few hours.
  • Wiring problems: Power delivery issues can affect the functionality of Ring devices, including Shared Users. Verify the wiring and connections to ensure everything is secure and connected properly. If you have a battery-powered Ring device, you need to check the Ring camera battery life or charge the Ring camera battery when necessary.

Ring Shared Users Not Working Issue Fixes:

When you set up your Ring device and add a Shared User, it doesn’t work. To fix the Ring Shared Users Not Working problem, you can try a few things.

1. Verify That You’re the Device’s Owner:

The only way to add a Shared User to a Ring Camera or Ring Doorbell is if you are the owner of the device. A Shared User doesn’t have as many permissions as a device owner, and they can’t add other Shared Users.  

You’ll need to ask whoever owns the camera to add a new user if you’re not the owner.

If you’re a shared or guest user, you can’t invite people. The shared user feature only works if you’re the owner or administrator.

You might also have a problem if you bought your device from someone who already has an account. You’ll need to delete the old account and make it yours before you invite people.

2. Update The Ring App:

Update Ring App

Ring updates its app periodically to improve the user experience. You might have trouble adding a Shared User if you don’t have the latest version. 

You can check for updates in the Apple App Store or Google Play Store, depending on the phone type. Install updates if they are available.

Make sure your device has enough storage space before updating. Please delete some files, then try updating them again if that doesn’t work.

Note: Some mobile devices might work well with older versions of apps but not with newer versions. Make sure that new updates are compatible with your device before installing them.

Read this, How To Change WiFi on Ring Camera/Doorbell (6 Easy Steps)

3. Uninstall and Reinstall the Ring App:

Ring App

A straightforward way to fix issues with Ring is to uninstall the app. Using the steps below, you can uninstall your app:

  • Keep your finger on the icon of the app on your home screen.
  • Choose the uninstall option.

Depending on your device, you will need to reinstall the application through Google Play Store or Apple App Store.

4. Force To Quit The Ring App:

Force To Quit The Ring App

If the Ring Shared Users Not Working, something is wrong with the Ring app. You can force it to close.

Here’s how to force quit on an iPhone:

  1. Swipe up from the bottom of your iPhone screen.
  2. Swipe up on the Ring app image.

And here’s how to do it if you have Android:

  1. Go to phone settings.
  2. Select AppsApplications, or Manage Apps.
  3. Locate the Ring app by scrolling through the list.
  4. Select the “Force Stop” option.

When you have finished quitting the app, open it again and try adding the Shared User again. You may need to try something else if it’s still not working.

Read this, What Does Red Light on Ring Camera Mean (5 Easy Fixes)

5. Log Out of Your Ring Account:

If force quitting the Ring app doesn’t work and you are still facing the Ring Shared Users Not Working issue, try logging out of your Ring account:

  1. Open the Ring App.
  2. Tap the three lines in the upper-left corner.
  3. Select an Account.
  4. Scroll down and tap Sign Out.

After you return to the welcome screen, log in with your email and password and send the invitation again.

6. Remove and Add the Shared User:

Try removing and adding them again to kickstart the process if your Ring account tells you you’ve added a Shared User, but the Shared User doesn’t get an invitation or cannot see your camera:

  1. Tap the three horizontal lines in the Ring app to open the Menu. 
  2. Click on “Settings.”
  3. Then select “Users & Pets.”
  4. Choose the user.
  5. Then tap “Remove User.”
  6. After a few minutes, click the settings icon next to the camera you want to add a Shared User to.
  7. Select “Users & Pets.”
  8. Click “Add User or Pet.”
  9. Re-send the invitation.

7. Make Sure You Enter the Correct Email

If you want to add a Shared User to your Ring account, you must enter their email address. You might have entered the wrong address if your Shared User doesn’t receive the email invite. 

To solve the Ring Shared Users Not Working issue, check your Shared Users screen and make sure each letter is spelt correctly. The invitation should be deleted if it is not sent to the correct address. 

8. Try Again After a Few Hours:

It is possible for the Ring app to stop working properly due to server issues. Check the status of Ring’s servers on the Ring Status page

The Ring servers may be down, so please wait a few hours before adding another Shared User.

9. Reset Your Ring Device:

If nothing else has worked and you are still facing the Ring Shared Users Not Working issue, your Ring device might have an issue that prevents you from adding a shared user. 

To solve the Ring Shared Users Not Working issue, you need to Reset the Ring Doorbell or camera. You should consult the Ring user manual for specific instructions on how to reset Ring Camera

For example, here’s how to reset Ring Doorbell:

  1. Remove your doorbell from its mounting bracket.
  2. You will find an orange reset button on the back of your doorbell.
  3. Press and hold the orange button on the Ring doorbell until the doorbell enters Setup Mode.

If you reset your Ring Doorbell, you may need to Ring Doorbell setup again. Then, try adding a shared user. 

10. Contact Ring Customer Support:

When all else fails, Ring’s customer support team can help to solve the Ring Shared Users Not Working issue. You can contact them at:

For warranty claims, make sure you have your Ring device’s model and serial number available if you are directly speaking with a support agent.

How Do Shared Users Access Ring via Ring App:

You can invite a shared user to your Ring account by following these steps:

  1. Open the Ring app.
  2. Tap the Menu in the left corner.
  3. Tap on Devices.
  4. Select the device to which you want to add a shared user.
  5. Scroll down and click on Shared Access.
  6. Click on Add User.
  7. Add the Email address of the shared user you wish to add.
  8. You can grant access to the device by clicking Grant Access under Device Access.
  9. Tap Send an Invite.
Note: It is important to note that invites are only valid for 7 days.

How To Accept Ring Shared User Invite via Email:

Once an invitation is sent, the invited user will receive an email in their mailbox with instructions for accepting and setting up their shared access. Invited users should follow these steps:

  1. Open the invite email.
  2. Click on the “Accept Invitation” button or link within the invitation email.
  3. You can create a new Ring account or sign in with an existing one.
  4. Finalize the setup of shared access by following the in-app prompts.
Note: It is important that the invited user accepts the invitation within 7 days. Otherwise, the invitation will expire.


Sometimes, minor issues like the Ring Shared Users Not Working issue in the Ring App can be frustrating.

You can be at risk of a certain level of security breach due to these glitches. It’s not a big deal if there’s a problem with the Ring shared user. To get this feature up and running, follow the steps in the post.

Remember to force quit the Ring app and relaunch it if your shared user’s feature isn’t working properly. If that doesn’t work, update the Ring app and reset your device.

Ring Customer Support is available if everything fails.


  • Why can’t I accept shared access on Ring?

Send a new invitation if you were not able to accept your email invite or if the Ring device was not available in your Ring app. The Ring app allows your owner to remove an invite and re-send it. Make sure both Ring apps are up-to-date as well.

  • Can two people have access to Ring?

After you have set up your Ring camera:

  1. Open the Ring app to invite others.
  2. In the top left corner, tap the menu icon (usually three horizontal lines).
  3. Click “Users.”
  4. Tap “Add User.”
  5. Enter the email of the person you want to share Ring access with and select the role they will play (Owner, Shared User, or Guest).
  • Do shared users on Ring get notifications?

Each mobile device controls notifications. In other words, Share Users are able to decide when they want to receive notifications and when they don’t. You also have a lot of control over shared users and their access. At any time, you can revoke a Shared User’s access to a device.

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